✹ company Policies ✹

Contact policies

Your primary contact person for Superdelight Parenting Project is Sarahbean Falo. Sarahbean is available from 10am to 4pm EST, Monday through Friday. Sarahbean communicates by email (hello@superdelight.co) and scheduled Zoom or telephone call only. Please do not text, Facebook message, Instagram DM, or use other means to communicate. 

Email policies

Please allow 2 business days for a response by email, although Sarahbean strives to respond much sooner. 

Call Cancellations

You can cancel or reschedule your calls through the link provided to you at the time of scheduling. Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided. 

Time Off Policy

Superdelight is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off. 

Billing

All billing will be done through Honeybook via credit card, connected to your coaching package purchase.  You will be charged at the time of purchase. If we agree to a recurring payment plan, you will be charged every 30 days as outlined in the agreement we make.  We will attempt to charge a declined card every day for 3 days before issuing you a request for a new payment method. 

Billing Disputes

In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Superdelight prior to initiating a chargeback. 

One-on-one Coaching

Sessions: 1:1 Coaching Sessions (“calls”) are 1 hour long and will be held on Zoom, or with advance notice, by other means including telephone as needed. Your Zoom link will be provided in your email once you schedule a session through Honeybook.

Preparation

For you to get the most from our time together, It is important you are prepared for our coaching calls by following up on intentions from the previous session. You will be invited to complete and submit a traction report 24 hours before every scheduled call so that we can keep track of your progress and intentions.

Scheduling

The session must be scheduled using Sarahbean’s scheduling calendar on Honeybook, or as agreed-upon between Client and Coach, and there is no guarantee that her availability will match yours. 

If a session is not used within 90 days, it is forfeited. 

If you do not attend at the scheduled time, your session is forfeited. 

If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.

Thank you for your collaboration and presence in this work.